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The Financial Services office is focused on providing courteous, accurate, efficient and continuously improving service. This survey will help us gather valuable feedback from our customers - you - so we can continue working toward this goal.

Please answer the following questions:

I would rate my overall experience dealing with Financial Services as:

When I phone Financial Services with questions, they are answered in a timely manner.

When I e-mail Financial Services with questions, they are answered in a timely manner.

If I am unsure of where to find information, the Financial Services website is helpful.

I refer to the Financial Services website:

I receive courteous, friendly service when I call Financial Services.

When Financial Services changes something that affects my job, I receive adequate
information/training regarding the change.

The information I receive now is better than it was a few years ago.

The service I receive now is better than it was a few years ago.

How would you rate the service you receive in the following areas:

	Excellent	Good	Average	Fair	Poor
Accounts Payable/Travel
Budgets
Check/Direct Deposit Distribution
Grants Management
Payroll/Position Control
Purchasing
4-H Foundation

I am able to get the information I need from these areas:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Accounts Payable/Travel
Budgets
Check/Direct Deposit Distribution
Grants Management
Payroll/Position Control
Purchasing
4-H Foundation

In your opinion, are the following areas a hindrance to performing your duties or do
they provide assistance that makes your job easier? In other words, do these areas
make performance of your job more difficult or easier?

	Much more difficult	Somewhat more difficult	No impact	Somewhat easier	Much easier
Accounts Payable/Travel
Budgets
Check/Direct Deposit Distribution
Grants Management
Payroll/Position Control
Purchasing
4-H Foundation

The people in these areas are very helpful to me:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Accounts Payable/Travel
Budgets
Check/Direct Deposit Distribution
Grants Management
Payroll/Position Control
Purchasing
4-H Foundation

List three Areas in which you receive outstanding service:

1
2
3

List three areas in which you would like to see improvements made:

1
2
3

Please provide any additional comments or suggestions below.

Please provide the following information so we can use your comments to improve our service to you:

Name
Title
Location
Phone Number

We appreciate your time in completing this survey

Kyleen Hawkins
Director of Financial Services

University of Arkansas • Division of Agriculture
Cooperative Extension Service
2301 South University Avenue
Little Rock, Arkansas 72204 • USA
Phone (501) 671-2000 • Fax (501) 671-2209

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